Monitor and manage incoming messages across your social networks quickly and easily, and always get the right team member to respond.
Monitor trends and your posts’ performance across profiles in one place by setting up custom streams that suit your workflow. Respond to queries, boost positive reactions, and share items with teammates in a single click.
Don’t let customer questions overwhelm you. Hootsuite’s Inbox is designed to help you monitor messages from different networks in a single view. Filter out those that require action, bulk dismiss the ones that don’t, and respond yourself or assign another team member to the task.
Tap the right team member to address customer inquiries with easy-to-use team assignments. Get subject-matter experts to respond if needed or simply spread the workload to speed through any message quagmire in impressive time. Speed up responses even more by using saved replies to common customer inquiries. Our machine learning engine will even automatically recommend which saved replies to use.
Use chatbots to respond quickly to straightforward audience inquiries, and get a seamless conversation handover, via messages to your Inbox, when customers need hands-on attention from a human person.
Don’t waste time creating new CRM processes. Integrate your favourite third-party tools like Salesforce or Zendesk with Hootsuite to route messages and to the most appropriate department for seamless on-brand handling.
Continually improve your customer service by tracking and analyzing your team metrics. Optimize your response and resolution times for incoming messages on social media to score with your audience.
Protect and grow your brand’s reputation ReviewTrackers a software tool that integrates with Hootsuite to capture reviews from over 85 sites. Organize reviews alongside your dashboard streams to see real-time audience opinions, share positive reviews, and easily monitor and act on trends.
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